Around 41.91 million people rode trains in 2023–2024, according to Pakistan Railways, an increase of 6.51 million from the 35.40 million passengers in 2022–2023.

In fiscal year 2023-24, passenger earnings remained at Rs. 47.712 billion, exceeding the budgetary objective by Rs. 8.712 billion, according to figures supplied by Pakistan Railways. Additionally, earnings have increased by Rs. 13.799 billion more than they did in the preceding fiscal year, 2022–2023.

The report also showed that in fiscal year 2023-24, the total revenue from other sources, including scrap, property and land, military traffic, and freight, was Rs. 39.803 billion.

The administrators of Pakistan Railways are optimistic that a further increase in railway passenger volume is in store for the coming year.

“The department has made special arrangements to facilitate passengers at stations and in trains en route, including modern dining cars, mobile charging sockets in coaches, and water dispensers in coaches to provide passengers with clean drinking water,” the statement continued.

The Pakistan Railways department has also constructed information desks to assist and guide passengers, digital display boards to show train arrivals and departures, ticket vending machines (TVM) to sell tickets, and ramps and wheelchairs for those with disabilities.

Pakistan Railways is implementing various measures to increase train punctuality, including removing speed restrictions through special track maintenance, improving the signaling system through computerized interlocking and solar system installation, removing locomotive failures through timely maintenance, and introducing new passenger coaches.

In order to handle passenger complaints, the department has set up a cutting-edge call center under the Railway Automated Booking and Travelling Assistance (RABTA) program. In addition, a complaint register is available at stations and on trains, and passengers can file their grievances online at Pakistan Railways.

Contractors who are discovered to be selling inferior goods face fines and warnings. The contractor’s contract with Pakistan Railways is terminated when three fines are received,” it continued.